National Van Lines
Operations Department

Welcome to the Interline Hauler application process.

This guide will provide step-by-step instructions to help you become an Interline Hauler for National Van Lines.

This is Step #2 of the application process. 

Here, we will guide you on collaborating with different departments to handle loads successfully.
Become better

Operations Checklist

Available Tonnage List
Communication Steps
Collect Payments
Disassembly & Reassembly of Items
Reduce Claims By:
I Have Read the Process
Hauling Opportunities
Once you are an approved Interline Hauler, you will receive the Available Tonnage List several times daily.

If you are interested in hauling a shipment seen on the Available Tonnage List, email NVL_Ops@nationalvanlines.com indicating:
  1. The Bill of Lading (BL) number you are requesting.
  2. The Driver’s name and cell phone number.

Keep Us Updated When Each Step Is Complete: 


  • At a minimum of 5 calendar days prior to the first day of the load spread, you must let us know which day you plan to pick up the shipment.

  • Once you have called the Origin Agent to confirm where to find the paperwork.

  • Before you begin loading, inform us immediately if there are any issues, questions, or concerns with packing, weight variances, or access.

  • Once the shipment has been picked up / loaded.

  • Provide us with a Delivery ETA as soon as possible.

  • Provide us with an ETA.

Items disassembled at origin MUST be reassembled at destination.


  • Items taken apart should have parts labeled/tagged and placed into a parts box.

  • The parts box should be listed on the inventory.

  • Labeling of parts is vital so that all parts are accounted for and available for reassembly at destination.

  • If you would like to receive a parts box label National Van Lines can send those to you.

  • To limit your risk of claims complete the Residence Condition Inventory form.
  • This form should be completed at origin and at destination.
  • It should be signed and dated by you and the customer.
  • If you would like a copy of this form, contact NVL Operations.
Let us know you have read the process.

  • For C.O.D. shipments, instruct customers to pay online THE DAY AFTER THE SHIPMENT LOADS and confirm they have done so before delivery.
  • The customer must present a Cashier’s Check, a Certified Check, or proof that they have made the payment online at https://payments.nationalvanlines.com/ Proof of online payment is an emailed receipt.
  • Or, contact Operations at 800.826.6851 to confirm payment has been arranged.
  • Customer may contact Credit Department for assistance at 800.323.1962.